The culture map
Issued Date
Copyright Date
2014
Resource Type
Edition
First edition
Language
eng
Book
Book
File Type
application/pdf
No. of Pages/File Size
277
ISBN
978-1-61039-250-1
Title
Alternative Title(s)
Breaking through the invisible boundaries of global business
Author(s)
Abstract
Why does your Swedish colleague have so many problems leading his Chinese team? How do you foster a good relationship with your Brazilian suppliers while sitting at your desk in Europe? How do you navigate the tricky task of performance reviews when your American employees precede negative feedback with three nice comments, while the French, Dutch, Israelis, and Germans skip the positives and get straight to the point? What is the best method for getting your team based on four continents to work together effectively?
Globalization has led to the rapid connection of internationally based employees from all levels of multinational companies. Where once an employee might have been expected to primarily collaborate with colleagues from his own country, today many people are part of global networks connected with people scattered around the world. Yet most managers have little understanding of how local culture impacts global interaction. Even those who are culturally informed, travel extensively, and have lived abroad often have few strategies for dealing with the cross-cultural complexity that affects their team’s day-to-day effectiveness. The Culture Map provides a new way forward, with vital insights for working effectively and sensitively with one’s counterparts in the new global marketplace.
Table of contents
CONTENTS IntroductionN: avigatingC ulturalD ifferences and the Wisdom of Mrs. Chen l -- 1 Listening to the Air Communicating Across Cultures 29 -- 2 The Many Faces of Polite Evaluating Performance and Providing Negative Feedback 61 -- 3 Why Versus How The Art of Persuasion in a Multicultural World 89 -- 4 How Much Respect Do You Want? Leadership, Hierarchy, and Power 115 -- 5 Big D or Little d Who Decides, and How? 143 -- 6 The Head or the Heart Two Types of Trust and How They Grow 163 -- 7 The Needle, Not the Knife Disagreeing Productively 195 -- 8 How Late Is Late? Scheduling and Cross-Cultural Perceptions of Time 219