Designing Museum Experiences is a how-to book for creating visitor-centered museums that emotionally and intellectually connect with museum visitors, stakeholders, and donors. -- Provided by publisher.
Table of contents
Shifting to the visitor (why) -- The museum visitor (who) -- Supporting the museum visitor experience (how) -- The future of museum experiences (when) -- The museum visitor experience toolbox. Chapter 1 : A changing landscpae Chapter 2 : Shifting to the visitor's perspective Chapter 3 : From object to narrative Chapter 4 : Personas, diversity, and possibilities for behavioral chanage Chapter 5 : Design thinking and emotional design Chapter 6 : Customer-experience methodologies Chapter 7 : Applying customer-experience tools to the museum Chapter 8 : The museum visitor's journey Chapter 9 : Museums, politics, and culture Chapter 10 : Placemaking : Museums and the community Chapter 11 : Using data to create a unified visitor experience Chapter 12 : The museum as a hospitality business
