Creating the Visitor-Centered Museum.

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Peter Samis and Mimi Michaelson
What does the transformation to a visitor-centered approach do for a museum? How are museums made relevant to a broad range of visitors of varying ages, identities and social classes? Does appealing to a larger audience force museums to "dumb down" their work? What internal changes are required? Based on a multi-year, Kress Foundation-sponsored study of ten innovative American and European collections based museums recognized by their peers to be visitor centered, Peter Samis and Mimi Michaelson answer these key questions for the field.
Table of contents
List of Figures List of Tables Figure Acknowledgments Ackeuoterledgments PART ONE Introduction: Setting the Stage 1.Considering the Visitor 2.Change Takes Leadership: Moments of Personal Transformation 3.Contours of Change PART Two Case Studies I Charting History 4.Denver Art Museum: Building a Sustainable Visitor-Centered Practice II Engaging through Audience Immersion 5.City Museum: The Power of Play 6.Ruhr Museum: Connecting through Adaptive Reuse and Design 7.Minnesota History Center: Lessons from a Learning Team vii Contents III Reinvigorating Traditional Museums 8.Detroit Institute of Arts: Reinventing a Landmark Museum with and for Visitors 9.Oakland Museum of California: Including a Diverse Public 10.Columbus Museum of Art: Museum as Community Living Room IV Creating Social Change 11.Kelvingrove: Museum as Cultural Commons V Taking a Critical Stance on Museum Practice 12.Van Abbe Museum: Radicality Meets Hospitality 13.Museum of Contemporary Art Denver: Experience over Objects PART THREE Conclusion: Varieties of Visitor-Centeredness and Change 14.Conclusion: Varieties of Visitor-Centeredness and Organizational Change Appendix A: Method Appendix B: Adult Gallery Activities at the Denver Art Museum Appendix C: Make-Up of DIA Visitor Panels Bibliography Index